Lead management is the process of tracking and managing prospective customers. Sometimes referred to as customer acquisition management or contact management.
The process of managing leads helps businesses to understand which tactics are bringing in the best leads, so you can optimize your sales strategy to be both effective and efficient.
Customer can contact via multiple medium for enquiry like Customer support number ( Toll Free, Virtual Number), Social Media, Web Portal.
When a Customer enquire about the product and services of the company , calls get connected with the best available agent.
Customer and Executive can connect to each other via Deegee Cloud Platform without knowing their number.
The complete Data of all incoming enquiry can be downloaded from the system in the excel format with recording facility on real time basis help to track the leads.
It can work as a great tool for brand promotion like give a missed call to know more about our services and product. to the missed call data outbound campaign can be play.
Missed call from the interested customer gives the self declare opt-in to call back them for promotional information to avoid any DND Violation.
