IVR stands for Interactive Voice Response. It is a technology that allows a computer system to interact with humans through the use of voice and DTMF (Dual-Tone Multi-Frequency) tones input via a keypad. IVR systems are widely used in various industries and applications, providing an automated way for users to access information, perform tasks, or route calls without the need for human intervention.
IVR System is the automated way of handling customer calls. It increases customer satisfaction level. Personalisedself service. Increase loyalty & keep business get connected.
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Yes, IVR can be design in multi-languages gives regional experience to your end customer.
A Pre-recorded personalised IVR can be design to deliver your content to the targeted audience.
IVR remove the human intervention and capable to handle multiple queries as a single contact informative center. Deliver Right Call to the relevant executive and save customer and company cost and increase productivity.